ITIL 4 Driving Stakeholder Value Practice Test 2025 – Complete Exam Prep

In the context of the trustworthiness model, the term "Capability" refers specifically to the ability to produce results. This aspect of capability emphasizes that an entity, whether it’s an individual or an organization, must demonstrate its competence in delivering outcomes that meet the expectations of stakeholders. The effectiveness with which results are achieved directly influences trust, as stakeholders are more likely to have confidence in those who consistently deliver value and fulfill their commitments.

The focus on producing results encompasses not just the mere act of completing tasks but doing so in a manner that is reliable and aligns with stakeholder needs. When capabilities are effectively showcased, it contributes to overall trustworthiness, as stakeholders observe the tangible outcomes of actions taken. This aspect reflects a critical component of organizational maturity and performance, making it pivotal in establishing and maintaining trust in various business contexts.

Other elements, while related to trustworthiness, such as the maintenance of relationships or risk management, are secondary to the principle of demonstrating capability through deliverables. Communicating effectively can support trust-building, but it does not by itself indicate an organization’s reliability in producing results. Thus, the emphasis on the ability to produce results captures the essence of Capability in this trustworthiness framework.