What is one of the automated solutions for the AGREE step?

The AGREE step in the context of ITIL 4's Driving Stakeholder Value framework focuses on ensuring that the expectations and agreements between service providers and customers are aligned. Automated contracting serves as a significant tool in this process because it streamlines the creation, management, and execution of contracts between businesses and customers. Automation in contracting reduces administrative overhead and minimizes the chances of errors that could occur in manual processes. By implementing automated solutions, organizations can facilitate clearer communication regarding terms, obligations, and deliverables, leading to more efficient service agreements and a better overall stakeholder experience.

In looking at the other options, social media monitoring, while valuable for gaining insights into customer sentiments and feedback, does not directly contribute to the formal agreement process between service providers and clients. Customer satisfaction surveys provide feedback but are not typically automated solutions for the AGREE step itself; instead, they are tools for evaluation post-engagement. Service quality checking, like customer satisfaction assessments, is crucial for ongoing improvement but does not serve as a mechanism for establishing or automating agreements upfront. Thus, automated contracting stands out as a direct facilitator of the AGREE step, ensuring that agreements are efficiently managed and aligned with stakeholder expectations.