What is one outcome service consumers aim for during onboarding?

Service consumers aim for an improved user experience during onboarding because it directly impacts their satisfaction and overall effectiveness in using the service. A well-designed onboarding process helps users understand how to utilize the service fully and efficiently, reducing frustration and increasing engagement. This not only enhances the perceived value of the service but also contributes to higher retention rates as users feel more comfortable and supported.

In contrast, decreased involvement with service providers would likely lead to a lack of support and guidance, which can result in confusion and dissatisfaction. Increased service costs are typically undesirable for consumers, as they would prefer to receive effective services at reasonable prices. Additionally, limited resource integration can hinder a seamless experience, making it harder for users to fully leverage the service capabilities. Focusing on an improved user experience ensures that consumers derive maximum benefit from the service from the outset.