What should the mapping of the value stream focus on?

The mapping of the value stream focuses on identifying work units and their flows because this practice is fundamental to understanding how value is created and delivered within an organization. By analyzing the steps involved in delivering a product or service, organizations can pinpoint inefficiencies, bottlenecks, and areas for improvement. This enables a clearer understanding of how inputs are transformed into outputs and how value is realized from the perspective of stakeholders.

By concentrating on the mapping of the value stream, organizations can effectively align resources, enhance collaboration, and streamline processes, ultimately leading to improved service quality and customer satisfaction. It allows teams to visualize the entirety of a process, which is essential for any initiatives aimed at optimizing performance and delivering greater value to customers and stakeholders. This holistic view is what allows organizations to make informed decisions that enhance overall productivity and effectiveness in delivering value.