What solution is suggested for improving the ONBOARDING experience?

Improving the onboarding experience is about providing new users with clear, accessible resources that facilitate their transition into using a service or platform effectively. Having dedicated sections on user support resources is crucial for a smooth onboarding experience. This solution allows organizations to compile a variety of instructional materials, FAQs, and helpful tips in one centralized location, making it easier for new users to find the information they need.

By offering these dedicated resources, organizations can ensure that new stakeholders feel supported from the beginning. Such resources can guide users through initial setup processes, provide troubleshooting tips, and answer common questions that arise during the first interactions with a service. This approach not only enhances user satisfaction but can also reduce the volume of support requests that might overwhelm service teams during the onboarding phase.

In contrast, while mobile applications might improve user engagement, they don't directly address the onboarding process's need for detailed information and guidance. Standardized service catalogs are helpful for clarity regarding available services but may not specifically enhance the onboarding experience. High-level regulations, while important for compliance, do not provide practical assistance in terms of enhancing user onboarding. Thus, having dedicated sections on user support resources stands out as the most effective way to improve the onboarding experience.