Which challenge is specifically mentioned for the ONBOARDING step?

The challenge specifically mentioned for the ONBOARDING step relates to the different technical backgrounds of consumers. This factor is pivotal because it highlights the diversity in skills and experiences that users bring to the onboarding process. An onboarding strategy must consider how to tailor the experience to accommodate varying levels of expertise and familiarity with the technology, which can significantly impact the effectiveness of the onboarding.

When users come from different technical backgrounds, a 'one-size-fits-all' approach may not work, leading to confusion, frustration, or disengagement among users who may find the process overly complex or not sufficiently challenging. Therefore, addressing the variances in technical proficiency is crucial for ensuring a smooth and effective onboarding experience that meets the needs of all stakeholders involved.