Which ITIL practice is essential for successful provider onboarding?

The practice that is essential for successful provider onboarding is service configuration. This is because service configuration involves managing the organization’s service assets and configuration items in a structured way. During the onboarding of a provider, it is crucial to ensure that all necessary configurations related to the services they will be providing are accurately documented and managed. Proper service configuration facilitates a clear understanding of service relationships, dependencies, and the overall service environment.

Through effective service configuration management, organizations can ensure that new providers are seamlessly integrated into the service delivery framework, minimizing risks and ensuring that services are delivered efficiently and effectively. It helps in maintaining a comprehensive view of services and assets which is fundamental during the onboarding process, as it clarifies how the new provider interacts with and enhances existing services.

Other practices mentioned such as service destruction, service termination, and service disruption primarily relate to ending services or managing issues, rather than facilitating the onboarding process. Hence, service configuration stands out as the critical practice focusing on enabling successful provider onboarding.