Which ITIL practice is NOT directly involved in the successful initiation and processing of service requests?

The chosen answer, Incident Management, is correct because this practice primarily deals with managing incidents that disrupt normal service operations. While incident management is crucial for restoring services as quickly as possible after a disruption, it does not directly involve the initiation or processing of service requests. Service requests typically pertain to user requests for information, advice, access to services, or standard changes that do not disrupt normal service operations.

In contrast, the Service Desk plays a critical role in receiving and processing service requests. It serves as the main point of contact between users and the IT service provider. The Service Catalog provides an organized view of all available services and is fundamental for users to understand what they can request. Change Enablement is involved when there are changes associated with fulfilling service requests, especially if the requests lead to alterations in the IT environment. Thus, while all the other practices play a role in managing and ensuring the workflow around service requests, Incident Management is not focused on that aspect.